Refund policy

Information about your right of withdrawal

(excerpt: True to Sole General Terms and Conditions Clause 6)

45/2014. (II. 26.) According to § 20 of the Government Decree, you have the right to withdraw from the Contract without giving reasons. In short, this means that under the conditions and obligations listed below, you can return the product ordered on the Website to us at your own expense, and we will refund the full purchase price of the product or part of it, as well as the delivery cost.

1. Deadline for indicating your intention to withdraw

You can notify us of your intention to cancel immediately after we have confirmed your order, you do not need to wait for the product to be received. You must clearly inform us of your intention to cancel within 14 calendar days of receiving the product, which you should do by e-mail or in writing by registered letter). It is your responsibility to prove that you have declared within the deadline.

You have the opportunity to declare your withdrawal within 14 calendar days from the date of receipt of the product by you or by a third party designated by you in the order. If your order contained several items and they were delivered at different times, this 14-day period starts from the date of receipt of the last delivered item of the order.

2.Sample declaration for withdrawal

Send us the downloadable declaration sample below, or a declaration containing the same information, either to the e-mail address support@truetosole.hu or by registered mail to the following address: 1052 Budapest Régi posta utca 5.

To: TTS HEADQUARTERS Zrt.
E-mail address: support@truetosole.hu
Address: 1052 Budapest Régi posta utca 5.

I/we, the undersigned, declare that I/we exercise my/our right of withdrawal/termination with respect to the contract for the sale of the following product(s) or the provision of the following service:

Date of conclusion of contract / date of acceptance:
Order or invoice number:
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s): (only in the case of a statement made on paper)
Dated

3. Obligations and conditions when exercising the right of withdrawal

3.1 Confirmation of your withdrawal statement

We will confirm receipt of your withdrawal statement in writing (usually by e-mail). If you made your declaration electronically and you do not receive a confirmation from us within 3 working days, please repeat it by registered mail, attaching a copy of the e-mail you sent.

3.2 Product return

You must send the product back to our address at your own expense within 14 calendar days at the latest from the date of your declaration of withdrawal, using a delivery method that reliably proves the fact and time of dispatch. You must be able to prove that you have delivered within the deadline.

3.3 Refund

If you withdraw from the Contract on the basis of the above, we will refund the full purchase price, including the standard delivery fee, within 14 calendar days of becoming aware of the withdrawal at the latest. If you have used free shipping, shipping costs will not be refunded. We would like to inform you that if you have used a more expensive delivery method than the standard delivery price, we will only refund the standard delivery fee.

You will receive the refund in the same way as you paid it. If you specifically agree to this during our negotiations, we can also make the refund using a different payment method. We would like to draw your attention to the fact that if you enter your bank account number or postal address incorrectly or inaccurately, we cannot take responsibility for any delay or failure to refund. If you cancel an order that you paid for with a gift voucher, the refund will also be made to the gift voucher. Its validity is the same as the original validity period of the gift voucher used at the time of ordering.

We have the right to withhold the refund until the returned product has reached us, or you cannot prove beyond all doubt that you have sent it. Of these two, we take into account the earlier date. You must bear the cost of the return, we cannot accept cash on delivery or "recipient pays" shipments.

4. Depreciation

We would like to point out that you are responsible for the depreciation resulting from use that exceeds the use necessary to determine the nature, properties and operation of the product: you are entitled to a full refund only if the product and its packaging remain undamaged, like new, in a condition that can be resold.

In the case of shoes, this means an undamaged shoe box, and only clean shoes that have been tried on indoors and the complete presence of any other accessories in the box (such as shoe laces, labels, insoles, accessories).

If the product you returned has visible signs of use, dirt, or its contents are incomplete, we can only refund a reduced amount. The reduction of the refund is determined based on the current condition of the product and packaging.

If, due to one of the above reasons, we are unable to provide a full refund, we will contact you in writing via one of the contact details provided in the cancellation statement or at the time of the order and provide the amount of the refund along with a justification. If you do not agree with the amount of the refund, you have the right to file a complaint as specified in the Complaints section of these GTC.

5. Exclusion of the right of withdrawal

We would like to draw your attention to the fact that you cannot exercise your right of withdrawal in accordance with § 29 of Government Decree 45/2014 (II.26). in the cases set out in paragraph (1), especially in the case of those specified in points "c" and "e": personalized; "with regard to a product with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene.